Support
Frequently Asked Questions
The practical answers our business and home customers ask most.
Do you deliver bottled water in Mombasa and along the Kenyan coast?
Yes — AQUELLE is bottled at Vipingo, Kilifi and delivers across the coast and wider Kenya, with regional supply into Uganda and Tanzania. Specific delivery areas and lead times are being confirmed — contact the team for your location.
Can I get a water dispenser and 20L refills for my home or office?
Yes. AQUELLE supplies returnable 10L and 18.9L dispenser bottles on a refill cycle for homes, villas, Airbnbs and offices — empties are swapped on the next delivery. See the still water range →
How much does a 20 litre refill cost?
Pricing depends on volume and delivery area, so it's confirmed on enquiry — message the team via the Contact page or WhatsApp for a quote the same day.
Is AQUELLE water safe to drink? How is it purified?
Every drop passes triple-stage purification — reverse osmosis, ceramic filtration and UV sterilisation — and is bottled on fully automatic lines. See the full process →
Do you supply hotels and restaurants with glass-bottled water?
That's AQUELLE's speciality — still and sparkling water in returnable glass for hospitality, with custom-branded bottles available for partners. Explore the glass range →
How does the returnable glass bottle system work?
Bottles are poured, collected on the next delivery run, sanitised through automatic washing lines at Vipingo, and refilled — a closed loop that saves over 160 tonnes of single-use plastic a year. Deposit arrangements are being confirmed with the team.
What tonic and sparkling water flavours do you make?
Four premium tonics — Original, Grapefruit, Elderflower and Rose — plus sparkling waters with a hint of lemon, orange, grapefruit and cranberry. Meet the premium range →
Is AQUELLE certified by KEBS?
Yes. AQUELLE is certified by the Kenya Bureau of Standards (KEBS).
How do I set up a water supply account for my business?
Reach the team via the Contact page or WhatsApp — supply arrangements are tailored to your volumes, service style and delivery schedule.