Support
Frequently Asked Questions
The practical answers hospitality and business clients ask most.
Where does AQUELLE deliver?
Across Kenya, with regional supply into Uganda and Tanzania. Specific delivery areas and lead times are being confirmed — contact the team for your location.
How is AQUELLE water purified?
Through reverse osmosis, ceramic filtration, and UV treatment, bottled on fully automatic lines. See the full process →
What sizes and products are available?
Still water from 500ml to 20 litres, returnable glass still and sparkling water, and the premium tonic and sparkling range. Browse the ranges →
How do returnable glass and PC bottles work?
Bottles are collected, sanitised through AQUELLE's automatic washing lines, and refilled. Full details of the return cycle and any deposit arrangement are being confirmed with the AQUELLE team.
Can bottles be branded for our establishment?
Yes — custom-branded glass bottles are available for hospitality partners. Availability and minimum quantities are being confirmed; contact the team to discuss.
Is AQUELLE certified?
Certification details (KEBS, NEMA, ISO) with official numbers and marks are being confirmed and will be published here.
How do we set up a supply account?
Contact the team via the Contact page or WhatsApp to arrange supply for your business.